Friday, March 13, 2020
TQM in Foodservice Essays - Process Management, Quality, Management
TQM in Foodservice Essays - Process Management, Quality, Management TQM in Foodservice Introduction One of the most important industries overall is the food industry. The food industry consists of everything from food processing plants to fast food restaurants. The food industry affects nearly every living person. Most people don't realize how important this industry is and how it affects their everyday lives. That is why it is so critical that the products of this industry are at their highest quality, are free of bacteria and ensure that the consumer will not face any detrimental consequences. Total Quality Management (TQM) plays a big role in promising these results. Total Quality Management seems to be a confusing term for the layman. TQM is a philosophy advocated by Dr. Edward Deming, a world renowned quality guru. It was widely accepted by Japan from 1950 onward. They used this principle for continuous refinement of an organization-wide quality system. Since then many organizations around the world have adopted TQM or similar methodologies. There have been many successes and many reported failures. Success of the system depends on the total commitment of the people to quality from top to bottom within the organization. TQM implementation is based on team work and the philosophy of continuous improvement. Statistics need to be used extensively to analyze and reduce the variation in the process. In the food industry, continuous improvement is vital to the survival of a specific company or restaurant. The customer is constantly purchasing the products of competitors and any decline in quality will equal a decrease in gross profits. There are several areas that a restaurant may focus on for quality improvement such as menu offerings, hospitality, service, cleanliness, and over all food quality. All of these aspects will be covered in this paper concerning Total Quality Management. Summary Employee & Product Quality Various well known companies such as Ritz-Carlton Hotels and Taco Bell have implemented Total Quality Management programs in an effort to increase quality and market share. Ritz-Carlton of Kansas City, Missouri, recently revamped menu selections for its rooftop-level restaurant and bar operation. This came about through customer surveys, focus-group studies of local restaurant patrons, employee opinions, and market analysis. This began with the general manager, Norm Howard, as TQM must start at the top to be successful. He states that "It [TQM] is about listening to your customers and empowering your employees to participate in important business decisions" (Stephenson, 1993). Taco Bell, with the implementation of a Total Quality Management system, has improved its speed of service, friendliness of service, and value for money ratings. This company has done this by empowering employees and seeking customer input. By integrating their employees into the system, Taco Bell has also decreased employee turnover by 63% (Stephenson, 1993). According to the article "TQM: Making it Work for You," there are six areas that need to be focused on (Stephenson, 1993). The first area is measuring quantitative results of various surveys and studies and basing future decisions strictly on these outcomes. This information could come from something as simple as a comment card, but these cards must tell the business more than what was good and bad, but why. The second area to be focused on is empowering the employees. Allowing the employees to be involved in the team effort. Make the employees feel responsible for their actions and allow the employees to fix their problems. This is where many franchises lack, making it the manager's responsibility to fix the problems that the employees create. If management treats employees in a respectable manner, the employee will turn around and treat the customer with respect also. Avoiding errors is the third area that needs to be focused on. The main focus of a Total Quality Management program is to eliminate errors before they can occur. Systems cause about 80% of all errors, so if the system is error free, then the employee has a lesser chance of making mistakes. Next comes the integration of management into the process. Total Quality Management implies that management must be 100% in favor of the program, or else the employees will not respond properly. Employees will follow the lead of the management team. Last is to do what the customer want, as tells the aphorism "The customer is always right." This is the same principle. There is no sense in serving only fried chicken if the customers demand a more health conscious baked or grilled chicken. "Customers are not only the people who walk through the doors looking for a meal but also your suppliers and employees" (Stephenson, 1993). Health & Safety Quality Total Quality Management does not just deal with product quality, but
Tuesday, February 25, 2020
Authenticity & Socio-econmic Essay Example | Topics and Well Written Essays - 250 words - 1
Authenticity & Socio-econmic - Essay Example Though it did not really mention the specific enhancements done on their new model, it did not exaggerate or claimed anything beyond what the product really is. This second print ad is to advertise a new line of fragrance from Gucci. It has been known to be a prestigious brand not only because of its high end quality of perfumes but at the same time the exclusivity of the brand as it only targets a certain market who can afford these kinds of perfume they make. However, in this ad, it strongly implies or sells love and lust which is very misleading to the audience. Although the male model seems to be drawn closer to the woman model as he seemingly love how she smells, the manner in which it was portrayed, employing nudity or sex is a form of environmental degradation or commoditizing human beings. The use of this line of perfume should not be associated with getting one physical satisfaction or
Sunday, February 9, 2020
Discussion Movie Review Example | Topics and Well Written Essays - 500 words - 1
Discussion - Movie Review Example the artist work in this painting as a journey to the other side of an illusion, which is a revelation of how Raphael created the alluring images that were appealing to his wealthy renaissance clients like the pope and his moneylender who were the richest men in Europe. According to Mathew, Raphael in his paintings employs vibrant color harmony which grasps with high intuitively long before the advent of the color theories. Raphael exploits the use of color effects to bring out the impression of extraordinary depth in his artistic work. The last judgment is an art in a post renaissance era. The painting is to communicate what is coming on the judgment day. The image of Jesus Christ is at the center of the picture with the Angels and the followers of Christ around him, this is a symbol of Jesus at the central position being in charge of the world. Below the image of Christ is the portrait of Angels blowing trumpet signaling the dead to rise. The Angels who are blowing trumpets are holding two books, a little book, and another large one. The little book is a book with the list of the saved while the other large one is the book for the dead. Painting of the Angels has souls of the dead on both their right and left sides. During the final judgment, there will be the place for the dead and a place for the saved. The picture shows souls on the right side of Christ rising from the dead and ascending into heaven while on his left are the souls of the dead falling back into the dead. On the same picture below is an image of hell at a glance, Satan is at its gate waiting to receive the souls falling into the dead. Jesus at the center of this painting with his fingers gesturing a show of direction is symbolic, on the last judgment Jesus will give directions on those who are to rise to heaven and those to fall. Venus of Urbana is an oil painting by Italian master Titian in the year 1538. The painting is a portrait of a naked young woman who identifies with the goddess Venus.
Thursday, January 30, 2020
General procedure for transfer of shares Essay Example for Free
General procedure for transfer of shares Essay 1. The transferor and transferee are required to execute a share transfer form under their common seals (if they are corporations) in accordance with their respective Constitution/Articles of Association. 2. The transfer is subject to ad valorem duty payable to the Commissioner of Stamp Duties (â€Å"Commissioner†). The current stamp duty payable on the transfer of shares is 20 cents for every S$100/- or part thereof of the consideration for the sale of the shares or the net asset value (â€Å"NAV†) of the shares, whichever is higher, based on the latest audited accounts of the companies. The stamp duty is normally borne by the transferee. 3. For the purposes of computing the NAV and the stamp duty payable, the following documents will have to be submitted to the Commissioner: duly executed transfer form IRAS E-stamping Duty on share transfer (to be signed by a director of the company) latest audited accounts In addition, the Commissioner may request for further information and/or documents as he deems necessary for the purposes of the assessment of stamp duty. If the transfer form is executed outside Singapore, it will have to be submitted for stamping within 30 days from the date of receipt in Singapore, otherwise a late penalty would be imposed by the Stamp Office. If the transfer form is executed in Singapore, it will have to be submitted for stamping within 14 days from the date of execution. 4. After the transfer form is duly executed and stamped, it is to be presented to the company for registration. Normally, the stamping date will be the registration date. At the same time, the old share certificate issued in the name of the transferor will have to be submitted to the company for cancellation. 5. The directors of the company may approve the transfer of shares by way of directors resolutions in writing or at a directors meeting. 6. New share certificate will be issued in the name of the transferee and the Register of Members of the company will be updated accordingly. 7. The company will have to notify the ACRA (the Accounting and Corporate Regulatory Authority) of the change in shareholder. We will attend to ACRA on the company’s behalf.
Wednesday, January 22, 2020
Business Analysis of 20th Century Insurance Essay -- Insurance Compani
Business Analysis of 20th Century Insurance Table of Contents History, Position, Targeted Market, Goals                         Page 3 Northridge Earthquake, Crisis                              Page 4 Comeback Kid, Results of PR Campaign                         Page 6 Developing a Crisis Plan,                                   Page 7 Crisis Team, Milestones for Communication                         Page 8 Issues                                                  Page 9 Plan Approval, Anticipated competitive responses                    Page 11 Recommended press release                                   Page 14 References                                             Page 15 Appendix A                                             Page 16 History 20th Century Insurance was established in 1958 and was the first company of its kind to sell automobile insurance without a middleman, known in the industry as a broker or agent. This direct sales approach allowed 20th to offer insurance at a much lower premium than its competitors. To date, 20th Century Insurance is still recognized as one of the most economical full service automobile insurers in the California market. Position In terms of market share, 20th Century is the fifth-largest car insurer in the state. The company's credit rating was recently upgraded from a B- to BBB+ and its stock is being traded around $21.50. 20th Century is also among the Valley's (headquarters office location) largest firms in both market capitalization and employees. The company currently employs in over 2,000 people. Targeted market For the first 30 years of the company's existence it enjoyed huge profits from selling only automobile insurance. These large profits were achieved, due in part, to its targeted market which are generally people in the age range of 30-60 who are classified as a low risk "good drivers". The company's structure of selling insurance directly to the customer while providing excellent customer service is also a driving force to its success.      In 1982 the company began offering homeowner's insurance and this venture also proved to be financially successful for the company. The vast majority of the homes insured by 20th Century are located in the Valley cites and at one time the homeowner's insurance made up about 10% of the company's business, however, to date it onl... ... business.                     References      Gross, A. (1998). Catastrophe planning: An essential part of comprehensive risk management. Insurance Advocate Kamer, L. (1997). Crisis planning's most important implement: The Drill. Communication World Littlejohn, F. Robert (1983). Crisis Management a Team Approach New York: AMA Management Briefing.      Newsom, D., Turk-Vanslyke, J., & Druckeberg, D. (1996). This is PR: The realities of public relations 6ed. United States: Wadsworth Publishing      Sanders, E. (1994). Some hard lessons in survival: Insurer faces own problems during quake. Daily News Schnaible, R. (1994) 20th Century Times: Earthquake!, January Shinkman, R. (1996) 20th Century bounces back to solid profitability:Insurer's 1996 net income may hit $100 million., Los Angeles Business Journal April 29-May 5      Sparks, D. (1995) On the Road Again. Financial World, December 5 Stavro, B. (1995) 20th Century on the Rebound After Settling Quake Claims. Los Angles Times September 12 Sullivan, B.(1999) Daily News: Comeback for 20th Century Insurance, January 13 Yoshitake, D. 20th Century puts quake trials behind. Daily News          Â
Monday, January 13, 2020
First Quarter Book Analysis on Great Expectations Essay
In Charles Dickens’ Great Expectations, Pip, the main protagonist in the story, is very idealistic and yearns to become a gentleman. He wants to better himself and rise above his humble origins in hopes of winning over his love Estella. Pip is also a very kind man and cares about the ones who are close to him. However, he is also a very arrogant man, and he does not see what his arrogance costs him, until he learns that true happiness in life does not come from wealth or status. Pip has an idealistic desire to become a gentleman, to elevate his status in life, and to impress the beautiful girl Estella who he has fallen in love with her due to her charming appearance. He demonstrates this trait on many occasions. Such as when he tells Biddy that he is â€Å"not happy as I am†¦ I am disgusted with my calling and with my life,†and â€Å"I want to be a gentleman.†He also displays his idealism as he strives to educate himself and become â€Å"uncommon,†by having Biddy â€Å"impart all her learning to me†¦ it appeared to me that it would take time to become uncommon†¦ nevertheless: I resolved to try it.†He further exhibits this trait by continually trying to win over Estella even though she only gives him discomfort â€Å"everything in our intercourse did give me pain†¦.I could put no trust in it, and build no hope on it; and yet I went on against trust and against hope.†In his idealistic desire to become a gentleman and to win over Estella he believes he will live a much happier life once his goal is achieved. Pip’s ambitiousness, however, is replaced with contentment as experience reveals to him that happiness is not gained through being a gentleman and that the true beauty of a person lies within their heart and not in their outward appearances. Pip is also a very kind man. He displays his kindness in trying to help his friend Herbert out of debt by helping his business ventures begin â€Å"how I could best try with my resources to help Herbert to some present income†¦ and gradually buy him on to some small partnership.†Pip also displays kindness in his actions towards Magwitch as he constantly worries for his safety â€Å"Were I might go, what I might do, or when I might return, were questions utterly unknown to me; nor did I vex my mind with them, for it was wholly set on Provis’s safety.†After the failed attempt to smuggle Magwitch out of the country, Pip continues to visit him every day when he is in prison as he tells him â€Å"I will never stir from your side when I am suffered to be near you. Please God I will be true to you, as you have been true to me.†Pip was true to his promise and was faithful to Magwitch to the day of his death. Pip is also very arrogant in his actions; this is seen in his ungrateful treatment towards Joe and Biddy when he has come of great expectations. When Joe comes to visit Pip, his feeling towards this was â€Å"not with pleasure†and â€Å"if I could have kept him away by paying money, I certainly would have paid money.†He did not think there was â€Å"anything low and small in my keeping away from Joe†and he almost wants nothing to do with him even though he â€Å"was bound to him by so many ties.†He also displays his arrogance in his treatment towards Biddy. When he asked Biddy why she received him â€Å"coming down here often to see Joe†â€Å"with a marked silence†Biddy asks him if he in fact will come down often, to which Pip took insult to, as a â€Å"very bad side of human nature!†even though he knows he won’t come back â€Å"Once more the mists were rising†¦ if they disclosed to me†¦ that I should not come back†¦ all I can say is, they were quite right.†However, Pip does not remain arrogant and a change overtakes him. After his encounter with Magwitch his benefactor, he realizes the true worth of his companions and how wrong he was in his treatment towards them â€Å"my repugnance to him had melted away†¦ I only saw a man who meant to be my benefactor and who felt affectionately, gratefully, and generously towards me with a great consistency through a series of years. I only saw in him, a much better man than I had been to Joe.†Pip has become humbled by his experience and decides he will return to the forge to marry Biddy. However, in his arrogance in trying to win over Estella and casting Biddy and Joe aside, he was too late, as Biddy had married Joe. However Pip is changed by his mistakes and is now very grateful towards Joe and Biddy and sorry for his treatment towards them, â€Å"receive my humble thanks for all you have done for me, and all I have so ill repaid!†¦ and now†¦ pray tell me, both, that you f orgive me!†Through his experiences he is now a humble man and not the ungrateful arrogant person he once was. Pip was a very kind man., but he was also arrogant and vainly idealistic in thinking the way to better himself was through wealth and status. These traits, through his experiences, are transformed and he is now humble and content, as he learns a hard lesson that true happiness does not come from wealth or status, as was his idealistic view, but from a contentment that comes only from within. Pip has become a true â€Å"gentleman.†In Charles Dickens’ Great Expectations, the main character of the story, Pip, struggles personally with a man vs. self-conflict as he struggles about his status in life. This conflict within him begins after a visit to the Satis house, where he meets Miss Havisham and Estella. He is greatly offended by Estella’s insults towards him â€Å"what coarse hands he has. And what thick boots!†and he begins to feel ashamed of his personal appearance, â€Å"I took the opportunity†¦ to look at my coarse hands and common boots†¦ They had never troubled me before, but they troubled me now, as vulgar appendages.†He also begins to feel ashamed of his upbringing â€Å"I wished Joe had been more genteelly brought up, and then I should have been so too.†This continues as Estella brings him food and a mug of beer and does not even look at him, much the way one would feed a stray dog, leaving Pip feeling utterly dejected, â€Å"I was so humiliated, hurt, spurned, offended, angry, sorry – I cannot hit upon the right name for the smart – God knows what the name was.†Pip hangs his head and cries in shame. This conflict intensifies over the course of one year, as Pip grows more ashamed of his home, a place that once afforded him comfort. â€Å"It’s a most miserable thing to be ashamed of home†¦ But, Joe had sanctified it, and I believed in it†¦ now it was all coarse and common.†As his status changes, the conflict continues to escalate after he has come to â€Å"great expectations.†In his rise to â€Å"property†he believed that he would live a much happier life as a gentleman â€Å"No more low wet grounds, no more dykes and sluices, no more of these grazing cattle†¦ henceforth I was for London and greatness: not for smith’s work.†However, he did not live a happy life, and his conscience plagued him â€Å"As I had grown accustomed to my expectations†¦ Their influence on my own character†¦ I knew very well that it was not at all good.†â€Å"I lived in a chronic state of uneasiness in my behavior towards Joe. M y conscience was not by any means comfortable about Biddy.†He in fact was living quite miserably â€Å"We were always more or less miserable†¦ I detested the chambers beyond expression,†â€Å"I should have been happier†¦ if I had risen to manhood content to be partners with Joe in the old honest forge.†Pip’s conflict reaches its climax and resolution when he discovers his benefactor. The climax is reached upon discovering that Magwitch, the convict he met so long ago in the marshes, is indeed his benefactor â€Å"the dread I had of him†¦ could not have been exceeded if he had been some terrible beast.†He now wishes that he had never come of his expectations and realizes what a fool he was â€Å"O, that he had never come! That he had left me at the forge – far from contented, yet, by comparison happy!†â€Å"I began to fully know how wrecked I was, and how the ship in which I sailed was gone to pieces†¦ But, sharpest and deepest pain of all – it was for the convict†¦ that I had deserted Joe.†His conflict reaches its resolution after Magwitch is arrested and his expectations have departed. However, he is able to see the good in Magwitch and began to care for him greatly as his â€Å"repugnance to him had melted away.†He finally realizes that he does not need wealth, nor does he need to elevate his status, in order to be happy. As he â€Å"lived happily†¦ and lived frugally†with his dear friend Herbert, he is no longer ashamed of his humble beginnings and is content with his place in society.
Sunday, January 5, 2020
Business Law Essay - 1909 Words
Assignment Question Part A Issue The legal issue in this question is whether Jason Miao can go back on his promise of paying the extra $5,000 to Damien, for covering the additional cost of materials and additional work needed to construct the swimming pool. Principle The underline legal principle applicable to this situation is that ‘once an offer is complete, or in this case accepted, the offer cannot be revoked’. Doing so would constitute to a breach of contract. The offer shows a clear intention (to pay additional $5,000 on top of the original agreed amount of $30,000) of the offeror (Damien) that he intends to enter into a legal relationship with the offeree (Jason Miao). There was no further bargaining expected or mentioned,†¦show more content†¦Argument However, one might also argue that a contract will not be frustrated merely because it becomes more difficult or more expensive to perform. The principle of law was established in the case of; Tsakiroglou amp; Co Lt v Noblee Thorl GmbH (1962) AC 93, (1961) 2 All ER 179 The case concerned a sale of groundnuts, from Port Sudan to Hamburg. The parties envisaged shipping through the Suez Canal, but the canal was closed after the contract was concluded. The court ruled that the contract was not frustrated. The fact that it was more difficult or more costly to perform is not sufficient to amount to frustration. The principle of this case is that a contract will not be frustrated merely because it becomes more difficult or expensive to perform. This is further illustrated in the book of; Force Majeure and Frustration of Contract, Second Edition by Ewan McKendrick (1995) Conclusion and Recommendation Following this line of argument, it is not possible that Jason Miao go back on his promise of paying the extra $5,000 to Damien. Jason Miao is still legally bounded by the contract to pay the additional amount as the contract is not discharged by frustration. Assignment Question Part B Issue The legal issue in this question is whether Damien’s decision having accepted the sum of $20,000 in full settlement f his account, out of the original contractual agreement of $35,000, is legally binding. In other words, can Damien take legal actions againstShow MoreRelatedBusiness Law And Ethics : Backoffice Business Brief1862 Words  | 8 Pages Running head: BACKOFFICE BUSINESS BRIEF 1 Business Law and Ethics BackOffice Business Brief Patten University BACKOFFICE BUSINESS BRIEF 2 Constitutional Rights and Guarantees BackOffice is a new startup business that will provide potential clients with an application (app) that woul d automate certain business functions. BackOffice will be selling the app to certain business clients that will use it to facilitate their customers’ transactions. 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